TERMS & CONDITIONS

Legal name: Perfentrix Solutions Private Limited
Registered address: RR Towers IVA 16 & 17, T.V.K Industrial Estate, Guindy, Chennai – 600032, Tamil Nadu, India.
Website: www.perfentrix.com
Email: info@perfentrix.com

By accessing or using the website, you confirm that you have the legal capacity required by applicable law and agree to these Terms. If you access the website on behalf of an organisation, you represent that you are authorised to act for that organisation.

If you do not agree with these Terms, you must discontinue use of the website.

You may use the website only for legitimate purposes and in accordance with applicable laws, regulations and these Terms.

• learning about Perfentrix and its services;
• reviewing website content, resources and publications;
• contacting Perfentrix;
• requesting information, consultations or proposals;
• exploring potential business relationships; and
• other lawful uses reasonably connected with the website.

• violating applicable law or regulation;
• fraud, deception or impersonation;
• attempting unauthorised access to systems, accounts or data;
• introducing malware, malicious code or harmful content;
• circumventing security controls;
• conducting unauthorised security testing or scanning;
• scraping or harvesting information unlawfully;
• interfering with website operation or availability;
• infringing intellectual-property, privacy or other rights;
• using the website for unlawful, harmful or abusive material; and
• using the website for any purpose prohibited by applicable law.

Website content is provided for general informational purposes. Perfentrix makes reasonable efforts to maintain accurate and current information but does not warrant that all information is complete, current, error-free or suitable for every purpose.

Content may include estimates, opinions, general guidance, third-party information or information that changes over time. Perfentrix may modify, update or remove content without prior notice.

Descriptions of services on the website do not constitute an offer, promise or binding commitment. Perfentrix may provide:

• search engine optimisation;
• paid advertising and performance marketing;
• digital and social-media marketing;
• content and email marketing;
• marketing automation;
• website and software development;
• technology consulting and digital transformation;
• analytics and reporting;
• AI and automation solutions;
• CRM solutions;
• branding and creative services;
• lead generation;
• conversion optimisation;
• strategy consulting; and
• other related marketing and technology services.

The exact scope, deliverables, fees, assumptions, timelines, responsibilities and acceptance criteria will be stated in the applicable written agreement.

Proposals, quotations, estimates and scopes may be subject to assumptions, client requirements, availability, third-party costs, taxes, validity periods and written acceptance. A proposal or quotation does not create a binding professional-services relationship unless expressly accepted and agreed.

Where you engage Perfentrix, you agree to provide reasonable cooperation and information required for delivery, including where applicable:

• accurate and timely instructions and information;
• required approvals and feedback;
• access to websites, advertising accounts, analytics, CRM systems or other systems;
• content, trademarks, images, software, data and other materials;
• evidence or substantiation for advertising or marketing claims where appropriate; and
• permissions and legal rights required for Perfentrix to use client-provided materials and data.

Clients remain responsible for the legality, accuracy and appropriateness of their products, services, claims, offers and materials, except to the extent expressly agreed otherwise.

Marketing and technology outcomes depend on factors outside Perfentrix's control. Unless expressly guaranteed in a signed written agreement, Perfentrix does not guarantee:

• specific search rankings or organic traffic;
• specific leads, sales, revenue or conversions;
• specific advertising performance or ROI;
• specific social-media reach or engagement;
• specific business growth;
• specific AI or technology outcomes; or
• any particular commercial result.

Results may be affected by budgets, competition, market conditions, customer behaviour, platform algorithms, search-engine changes, technical conditions, client decisions, regulatory restrictions and other external factors.

Perfentrix may rely on third-party platforms, APIs, search engines, advertising networks, social-media platforms, hosting providers, analytics systems, CRM systems, software and other technology.

Perfentrix does not control third-party providers. They may change pricing, policies, functionality, APIs, algorithms, availability or access, or experience outages and restrictions. Perfentrix is not responsible for losses caused solely by such third-party actions, except where liability cannot legally be excluded or the applicable client agreement provides otherwise.

Where Perfentrix manages paid advertising or platform accounts, campaigns remain subject to the policies, review processes and technical systems of the relevant platform. Ads may be rejected, restricted or suspended, and accounts may be limited or terminated by the platform.

Perfentrix will use reasonable professional efforts within the agreed scope, but platform decisions or changes outside Perfentrix's control do not by themselves constitute a breach.

Unless otherwise stated, intellectual property appearing on the Perfentrix website is owned by, licensed to or otherwise lawfully used by Perfentrix, including:

• Perfentrix name and logo;
• brand identity and visual elements;
• website design, text, graphics, images and videos;
• software, source code and technical components;
• templates, frameworks and methodologies;
• reports, resources and marketing materials;
• case studies and publications; and
• other proprietary content.

You may access website content for legitimate personal or internal business purposes. Without prior written permission, you must not copy, reproduce, modify, republish, distribute, sell, license, create derivative works from or commercially exploit proprietary Perfentrix content.

Where a client supplies materials to Perfentrix, the client retains ownership unless otherwise agreed. The client grants Perfentrix a limited right to access, reproduce, adapt, transmit, publish or otherwise use those materials only as reasonably necessary to perform the agreed services.

The client represents that it has the rights, permissions and lawful authority necessary for Perfentrix to use those materials for the agreed purpose.

Ownership and licensing of client-specific deliverables will be governed by the applicable written agreement. Unless expressly transferred, Perfentrix retains pre-existing and independently developed intellectual property, including reusable code, frameworks, methodologies, templates, tools, processes, know-how and general skills.

Third-party software, APIs, libraries, stock assets, fonts, platforms and other components remain subject to their own licences and terms.

Perfentrix may use AI and automated technologies in research, analysis, content, development, marketing, reporting, optimisation or other service activities. AI outputs may contain errors and may require human review.

• specific client restrictions may be stated in the MSA, SOW or DPA;
• confidential or personal information should not be submitted to AI tools unless authorised and appropriately protected;
• ownership and permitted use of AI-assisted deliverables will be determined by applicable law, third-party terms and the client agreement; and
• Perfentrix will use reasonable safeguards appropriate to the nature of the information and service.

Information submitted through a publicly accessible website form should not be assumed confidential unless expressly agreed. Confidential or commercially sensitive information should be shared under an appropriate NDA, MSA, SOW or other confidentiality arrangement.

Where a separate confidentiality agreement exists, its terms will govern information covered by that agreement.

Perfentrix may publish case studies, testimonials, project descriptions, client feedback, performance information or client logos where it has appropriate permission, contractual authority or another lawful basis.

Results shown in case studies are examples and do not guarantee that another client will achieve identical or similar results.

Perfentrix aims to maintain a reliable and accessible website but does not guarantee continuous availability, uninterrupted operation, error-free performance or compatibility with every device or browser.

The website may be unavailable because of maintenance, upgrades, security issues, hosting failures, network interruptions, technical failures or circumstances beyond reasonable control.

You must not compromise, interfere with or attempt to circumvent the security of the website or associated systems. Prohibited activities include unauthorised access, credential theft, malware, denial-of-service attacks, unauthorised scanning, security testing without permission and interference with website operations.

Perfentrix may take appropriate technical or legal action in response to suspected unlawful or harmful activity.

Use of the website is also subject to the Perfentrix Privacy Policy and applicable Cookie Policy.

Where Perfentrix processes personal information on behalf of a client, the applicable MSA, SOW and DPA or equivalent agreement will govern that processing. Where there is a conflict, the specific data-processing terms will prevail to the extent required by applicable law or expressly agreed.

Fees, payment schedules, taxes, expenses, refunds, credits, invoicing, termination charges and other commercial terms relating to professional services are governed by the applicable proposal, quotation, order form, SOW, MSA or service agreement.

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” and “as is” basis. Perfentrix does not guarantee continuous availability, completeness, currency, error-free operation, compatibility with every environment or freedom from harmful components.

Nothing in these Terms excludes or limits any right, warranty or protection that cannot legally be excluded or limited.

To the maximum extent permitted by applicable law, Perfentrix will not be liable for indirect, incidental, special, consequential or punitive losses arising from website use, including loss of profits, revenue, business opportunities, data, goodwill, expected savings or business interruption.

Nothing excludes liability that cannot legally be excluded or limited. Liability for professional services will be governed by the applicable service agreement, which may contain a negotiated monetary liability cap and specific exclusions.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Perfentrix, its officers, employees, contractors, representatives and affiliates from claims, losses, liabilities, damages, costs and expenses arising from your unlawful website use, violation of these Terms, infringement of third-party rights, misuse of the website, unlawful materials submitted by you or violation of applicable law.

Professional-services agreements may contain separate, reciprocal or more specific indemnification obligations.

Perfentrix operates from India and serves international markets. These Terms are intended to apply globally, subject to mandatory laws applicable to the user or transaction.

Nothing in these Terms is intended to remove consumer, privacy, data-protection or other mandatory rights that cannot lawfully be excluded in the jurisdiction concerned.

Perfentrix may modify, suspend, discontinue or restrict any part of the website and may introduce new features, services, content or functionality.

Perfentrix may update these Terms to reflect changes in services, technology, business practices or law. The latest version will be published with a revised Last Updated date. Continued use after publication constitutes acceptance to the extent permitted by applicable law.

These Terms are governed by and interpreted in accordance with the laws of India, subject to mandatory laws that may apply to users in other jurisdictions.

Subject to applicable law, courts located in Chennai, Tamil Nadu, India will have jurisdiction over disputes arising from or relating to these website Terms.

For professional services provided to international clients, the applicable MSA, SOW or service agreement may establish different governing law, jurisdiction, arbitration or dispute-resolution provisions.

If any provision is invalid, unlawful or unenforceable, it will be modified or removed to the minimum extent necessary, and the remaining provisions will continue in effect.

Failure by Perfentrix to enforce any provision does not constitute a waiver of its right to enforce that provision later.

These Terms, the Privacy Policy and other website policies govern website use. For professional services, the applicable MSA, SOW, DPA, order form or other written agreement governs the professional relationship.

Where a specific written professional-services agreement conflicts with these website Terms, the specific agreement will govern to the extent of the conflict.

Perfentrix Solutions Private Limited
RR Towers IVA 16 & 17, T.V.K Industrial Estate, Guindy, Chennai – 600032, Tamil Nadu, India.
Email: info@perfentrix.com
Website: www.perfentrix.com
Terms & Conditions Version: 3.0
Last Updated: 29 August 2026