PRIVACY POLICY

Legal name: Perfentrix Solutions Private Limited
Registered address: RR Towers IVA 16 & 17, T.V.K Industrial Estate, Guindy, Chennai – 600032, Tamil Nadu, India.
Website: www.perfentrix.com
General and privacy contact: info@perfentrix.com

Perfentrix may act as a controller, business, organisation, data fiduciary, processor, service provider or equivalent role depending on the nature of the processing and applicable law. Where Perfentrix processes personal information on behalf of a client, the client may determine the purposes and means of processing and Perfentrix may act as a processor or equivalent service provider.

This Policy applies to personal information collected or processed through:

• the Perfentrix website and related digital properties that link to this Policy;
• contact, enquiry, consultation and service-request forms;
• sales and business-development activities;
• email, telephone, messaging and other business communications;
• marketing, advertising and campaign activities;
• client and prospective-client interactions;
• recruitment and candidate activities;
• professional services where Perfentrix processes information as a controller or equivalent; and
• other business activities that expressly reference this Policy.

This Policy does not govern websites, applications, platforms or services independently operated by third parties.

“Personal information” or “personal data” means information relating to an identified or identifiable individual, or information treated as personal data under applicable law. “Processing” includes collection, recording, organisation, storage, use, disclosure, transfer, alteration, retrieval, restriction, deletion or other handling.

We may use personal information for the following purposes:

• responding to enquiries and requests;
• understanding requirements and preparing proposals, quotations and consultations;
• communicating about prospective or existing engagements;
• delivering, administering and supporting professional services;
• managing projects, reporting, billing and commercial administration;
• maintaining client and business relationships;
• sending service, educational, event or marketing communications where permitted;
• measuring campaigns, conversions, website performance and marketing effectiveness;
• improving content, functionality, user experience and services;
• protecting systems, detecting fraud, preventing abuse and investigating security incidents;
• recruitment and candidate administration;
• complying with legal, regulatory, tax, accounting and contractual obligations;
• establishing, exercising or defending legal claims; and
• operating, securing and improving our technology, automation and AI-enabled processes where permitted.

Where a law such as the EU GDPR or UK GDPR requires a lawful basis, we may rely on:

• consent;
• performance of a contract;
• steps requested before entering into a contract;
• compliance with a legal obligation;
• legitimate interests where not overridden by applicable rights;
• protection of vital interests, rights, property or security where applicable; and
• another lawful basis recognised by applicable law.

Where consent is relied upon, you may withdraw it subject to applicable law. Withdrawal does not affect processing lawfully carried out before withdrawal.

Perfentrix may communicate with business contacts, prospects and clients regarding services, resources, events, insights, offers and related business information where permitted by applicable law.

Where consent is required, we will seek it. Where another lawful marketing basis or opt-out regime applies, we will provide the required choice or objection mechanism.

You may unsubscribe from promotional communications using the unsubscribe mechanism in the communication or by contacting info@perfentrix.com. Essential service, transactional, security, contractual and legal communications may continue.

Perfentrix may use cookies, pixels, tags, scripts, web beacons, SDKs and similar technologies to operate essential functions, remember preferences, understand usage, measure performance, attribute campaigns, track conversions and support advertising or remarketing where permitted.

Where applicable law requires prior consent for non-essential cookies or tracking technologies, Perfentrix will seek consent before deploying them. A separate Cookie Policy may describe the technologies, providers, categories, purposes, retention periods and controls.

Perfentrix does not sell personal information as a standalone commercial data product. We may disclose information where reasonably necessary to operate our business, provide services, comply with law, protect rights or carry out a transaction.

• website hosting and cloud providers;
• CRM and customer-management providers;
• email, communications and scheduling providers;
• analytics, advertising and marketing-technology providers;
• IT, cybersecurity and technical providers;
• payment, billing and accounting providers;
• legal, tax, accounting and other professional advisers;
• recruitment and HR providers;
• contractors, consultants and delivery partners;
• courts, regulators, government authorities or law-enforcement bodies where legally required or permitted; and
• other parties where you direct us to disclose information or another lawful basis applies.

The role of Perfentrix depends on the service. When an individual submits an enquiry to Perfentrix, we may act as the controller or equivalent. When a client gives Perfentrix access to customer, prospect, employee or other personal data for a campaign, technology implementation, CRM activity, analytics project or other contracted service, the client may be the controller and Perfentrix may act as a processor, service provider or equivalent.

Where required, processing on behalf of a client will be governed by an MSA, SOW, DPA or equivalent contract addressing instructions, confidentiality, security, sub-processors, data-subject rights, breach notification, international transfers, retention and deletion.

Our website and services may use or integrate with analytics, advertising, CRM, email, scheduling, social-media, hosting, security, payment, AI, software, API and embedded-content providers. Their processing may be governed by their own terms and privacy notices.

Where Perfentrix acts as a processor for a client, third-party providers that process client personal data may be appointed as sub-processors where permitted by the applicable DPA or law.

Perfentrix operates from India and may use clients, vendors, contractors and technology providers located in other countries. Personal information may therefore be transferred to, stored in or accessed from countries outside the country where it was collected.

Where applicable law restricts an international transfer, Perfentrix will use an appropriate lawful transfer mechanism, which may include an adequacy decision, standard contractual clauses, the UK International Data Transfer Agreement or Addendum, contractual safeguards, an approved mechanism or a legally recognised derogation.

Where a client agreement or DPA establishes additional transfer requirements, those contractual requirements will apply.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or longer where required or permitted by law.

• business relationship and contract duration;
• legal, tax, accounting and regulatory obligations;
• security and fraud-prevention requirements;
• dispute resolution and legal claims;
• record-keeping and audit requirements;
• recruitment and employment requirements; and
• legitimate business needs, subject to applicable law.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Perfentrix maintains reasonable technical and organisational safeguards appropriate to the nature and risks of the processing. Measures may include access controls, authentication, confidentiality obligations, secure systems, vendor controls, backups, monitoring and incident-management processes, as appropriate.

No internet transmission, software or electronic storage system can be guaranteed completely secure. Perfentrix therefore cannot guarantee absolute security.

If Perfentrix becomes aware of a suspected personal-data breach or security incident, we will assess and investigate the incident, take reasonable steps to contain and remediate it, and make notifications to regulators, clients, individuals or other parties where required by applicable law or contract.

Where Perfentrix acts as a processor, the applicable DPA may specify additional incident-notification timelines and cooperation obligations.

Perfentrix may use AI, machine-learning, automation, analytics and other technology in its own operations and in delivering services. Use will be subject to applicable law, contractual commitments and appropriate safeguards.

• AI-generated or automated outputs may require human review and may not always be accurate.
• Where legally required, we will provide information about automated decision-making or profiling and applicable rights.
• Client confidential information and personal data will not knowingly be used to train a publicly available general-purpose AI model unless expressly authorised, contractually permitted and legally allowed.
• Specific client AI requirements may be addressed in the MSA, SOW, DPA or AI-specific terms.

Depending on your location and applicable law, you may have:

• access to personal information;
• correction or rectification;
• deletion or erasure;
• restriction of processing;
• objection to certain processing;
• withdrawal of consent;
• data portability;
• information about processing;
• opt-out of certain targeted advertising, sale or sharing activities where applicable;
• appeal of certain privacy decisions where required; and
• the right to complain to a relevant privacy regulator or supervisory authority.

Rights may be subject to verification requirements, exemptions, limitations and exceptions under applicable law.

Privacy requests may be submitted to info@perfentrix.com. Please identify the nature of your request and provide sufficient information to allow us to understand and, where legally required, verify it.

1. Submit the request using the privacy contact.
2. Provide reasonable information needed to identify relevant records and verify the requester where required.
3. Perfentrix will assess the request under the law applicable to the processing.
4. We will respond within the timeframe required by applicable law, or explain any permitted extension, refusal or limitation.
5. Where appropriate, you may appeal a decision or complain to the relevant regulator.

The following provisions describe important regional frameworks. They do not replace mandatory local law. If a local law provides a right or obligation that conflicts with this Policy, the mandatory local requirement will prevail.

Perfentrix is a B2B Marketing & Technology company and our website is not primarily directed at children. We do not knowingly collect children's personal information where doing so would violate applicable law. Where a jurisdiction imposes specific age or parental-consent requirements, those requirements will apply.

Where you apply for a role, Perfentrix may process your name, contact details, CV/resume, employment history, education, skills, portfolio, references and other information necessary for recruitment.

Recruitment information may be used to assess applications, communicate with candidates, administer recruitment, maintain recruitment records, conduct lawful checks and comply with legal obligations. Additional candidate or employee privacy notices may apply where required.

Our website may contain links to third-party websites. Perfentrix is not responsible for their content, security, availability, privacy practices or policies.

We may retain communications, meeting records, proposals, contracts, service records and related business information for service delivery, quality assurance, administration, security, accounting, compliance, dispute resolution and legal purposes, subject to applicable law.

Perfentrix may update this Policy to reflect changes in services, technology, business practices, legal requirements or processing activities. The revised Policy will be published with an updated Last Updated date. Where applicable law requires additional notice or consent, Perfentrix will follow those requirements.

Perfentrix Solutions Private Limited
RR Towers IVA 16 & 17, T.V.K Industrial Estate, Guindy, Chennai – 600032, Tamil Nadu, India.
Email: info@perfentrix.com
Website: www.perfentrix.com
Privacy Policy Version: 3.0
Last Updated: 29 August 2026